Less admin for businesses in Tübingen

It is twelve kilometres from Rottenburg to Tübingen. Close enough to look at your processes on site instead of having them described to me over the phone.

Tübingen has a different business structure than the surrounding area

Tübingen is a university town and a hospital location. That shapes who runs businesses here: alongside classic trades and hospitality there are many medical practices, therapists, law firms, agencies and service providers with five to thirty employees.

These businesses have a different problem than a trades business out in the district. They are usually not paper-based — they tend to have too many programs. A calendar system here, a billing tool there, an Excel list in between, and somebody transfers entries by hand.

In cases like that my recommendation is often: do not buy anything new. Instead connect the tools you already have so the manual transfer disappears. That is cheaper, faster, and your people do not have to learn anything new.

What I regularly see in Tübingen businesses

Less paper than in the surrounding area, but more breaks between systems. Time is lost where one program ends and the next begins.

The same information in three programsA new customer gets created in the calendar, in the billing tool and in the contact list. Three times typing, three chances for a typo.
Cancellations as telephone workEspecially in practices and for therapists: cancellations come in by phone, somebody reschedules, calls the next person on the waiting list. Every cancellation costs a multiple of the appointment itself.
Excel as the secret core systemThere is one spreadsheet that holds everything together, and exactly one person understands it. It has grown, it works — and it is a risk.
Enquiries answered identically ten timesOpening hours, directions, prices, free slots. Always the same questions, always typed anew.
Reports nobody producesThe figures would be there, but pulling them together takes half a day. So nothing gets analysed and decisions are made by gut feeling.

Three approaches that often fit in Tübingen

All three build on what you already have. A complete system change is the exception, not the rule.

Connect existing programs

Calendar, billing and customer list exchange data automatically. You enter once, it appears everywhere. No new program to learn.

Appointment management that handles cancellations

Customers book and cancel online, the waiting list moves up automatically, reminders go out by themselves. The phone gets considerably quieter.

Standard enquiries prepared for you

Recurring enquiries get a ready-made draft reply. You read it, correct if needed, send. Five minutes become twenty seconds.

What I do not do

I do not sell licences and I get no commission from software vendors. If the best solution for you is an off-the-shelf product for thirty euros a month, I will tell you — even though I earn nothing from it.

I also do not build anything you could not run without me. What gets built belongs to you: data, access, documentation. A working relationship should last because it works, not because leaving would be too expensive.

And I do not use AI because it happens to sound good. In most places simpler technology is more reliable and cheaper. AI comes in where it makes a measurable difference — reading documents, for example, or preparing replies.

Questions from practice

Do you also work with medical practices and therapists?

Yes. An above-average amount of time goes into appointment management and callbacks there, and that is exactly what automates well. Patient data comes with additional requirements though — we clarify those specifically beforehand, not in general terms.

We already have sector-specific software. Do we start from zero?

No. In most cases the existing software stays and gets connected. The effort is considerably smaller than a switch, and your people do not have to learn anything new.

How long does something like this take?

A first usable version usually exists within days. Getting it running cleanly in everyday use takes a few weeks depending on scope. After the analysis I give you a concrete timeframe, not a vague range.

Do our staff need training?

As little as possible. Anything that needs training does not get used in everyday work. I would rather build it so it explains itself — and show the rest in one session on site.

Would you come to Tübingen for a first call?

Yes, at no extra cost. If you prefer the phone, that works just as well. For the actual analysis, though, an on-site appointment is far more informative.

Let's talk about your processes

30 minutes, free, no strings attached. Afterwards you know whether it is worth it — and if it is not, I say so.